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Knowledge center
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1. Trading and Disputes
What are the commissions?
My ad is not visible on the list
What to do if a user writes to you and offers to conduct a deal outside the bot
How to start a dispute
What cryptocurrencies are available for p2p trading
How to create an advert
How to sell cryptocurrency by advert
How to buy cryptocurrency by advert
How to get a stamped receipt
How to choose the exchange rate in the wallet
Where to see the history and status of past trades
How to disable Safe Mode
In what cases funds can be blocked
How to turn off my adverts
How to report a scammer
What is the difference between the deal rate, the equivalent in the wallet and the transaction rate
What cannot be specified in the trade terms
In what cases the funds cannot be returned
How the trade protection system works
Why is my buy/sell ad at the bottom of the list
Why do I need to download TeamViewer
How disputes are resolved
How to find out the nuances of trading
How to find out that a trader has the required number of coins on his account
How to cancel a trade
Is it possible to dispute the rating after the trade
What to do when receiving details in a personal message outside the trade
Is It possible to make the transfer in multiple payments
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2. Wallet
How does the calculation of fees work when withdrawing Bitcoin to an external wallet from Bitzlato
How to recover an erroneous deposit
How to withdraw cryptocurrency from a wallet
How to find out the address of the Bitzlato wallet
How to make a deposit to a wallet
Do I need a wallet for Bitzlato telegram bots
How to find out the balance of the wallet
How to choose the exchange rate in the wallet
Why didn’t the payments from referrals come
What to do if the Ethereum contract is not credited to the Bitzlato wallet
How long does it take to make a deposit to the Bitzlato wallet
How long does it take to withdraw funds from the Bitzlato wallet
What to do if my transaction is not on the blockchain explorer website
What to do if sent Bitcoin to Bitcoin Cash wallet
What to do if an error occurs when withdrawing funds
Is it possible to cancel a transaction
What to do if, during the withdrawal, the transaction entered the blockchain network, but the recipient declined it
What to do if funds were not credited to an external wallet
What to do if funds were not credited to the wallet
What is an external wallet
What is the minimum withdrawal amount
How to recover an erroneous deposit
How to independently verify a transaction
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3. Profile
How to remove the “Suspicious” mark from your account
How to recover a lost account
What to do if your account is hacked
What happens to users who receive a warning
How the automatic penalty system works
What are the reasons for blocking an account
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4. Verification, KYC, AML
How old can you be verified
Unsupported countries for verification
How to check that the verification is approved
How to verify my account
How to choose a reason for verification
What to do if verification confirmation does not come
Is it necessary to verify the account
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5. Security
How to merge accounts Web-version and Telegram-bot
How the deal protection system works
How to report a scammer
What to do if I forgot my password
How to set two-factor authentication
How to transfer data from a telegram bot when changing a phone number
Safety Tips
What to do if your account is hacked
How to reset two-factor authentication
What happens to users who receive a warning
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6. Exchange
The meaning of the deposit and withdrawal statuses
Where can I find the Bitzlato Exchange API documentation?
What is a web-socket?
How to create API keys?
Is there a demo mode on the exchange?
What is a limit order?
What is the Maker and Taker deal?
What is a market order?
What are the fees for makers and takers?
What are the fees for depositing and withdrawing cryptocurrencies?
What is the minimum amount of cryptocurrency for deposits and withdrawals?
Two-factor authentication (2FA). How to enable and what is it for?
What networks are available on the exchange?
How to withdraw funds?
How to recover a password?
How to replenish an exchange wallet?
How to create an account on the exchange?
Benefits of trading on the Bitzlato exchange
How to list coins on the Bitzlato exchange
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7. Other
How to change your Username
What network does Bitzlato support
How to manage notifications
How to set the time zone
Where to find reports
How to sync time on the Google Authenticator app
How to get an API key and how to use it
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8. Gifts and vouchers
Is it possible to present a voucher
Validity of a voucher
How to use a voucher
How to get a voucher
What is a voucher
Is it possible to conduct a transaction by gift
How to cash a gift
How to create a gift in a Web-version
How to create a gift in a Bot
What is a gift
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PayPal
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Payoneer
Amazon
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PayPal
Visa
Master Card
Payoneer
Amazon
Visa
PayPal
Visa
Master Card
Payoneer
Amazon
Visa
PayPal
Visa
Master Card
Payoneer
Amazon
Visa
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