How the deal protection system works

Buying and selling coins on the Bitzlato platform takes place directly with other people, without intermediaries.

Therefore, during P2P exchange, a transaction protection system is used, which ensures the receipt of paid coins or guarantees a refund in case of a dispute with the seller of the cryptocurrency.

How the system for protecting transactions on the Bitzlato platform works:

• The P2P exchange service Bitzlato is a bulletin board with a transaction protection system: according to the terms of use, we guarantee the availability of coins on the balance of one of the parties and deposit them at the time of the transaction.
• The system blocks coins on the account of the cryptocurrency seller at the moment of opening a deal – when the deal is confirmed by both parties.
• Coins are blocked until the completion of the transaction, which guarantees the protection of your purchase or a refund of the funds spent.
• The transaction is considered completed when the seller of the cryptocurrency confirms the payment and releases the coins to the buyer.
• In case of disputable situations, the deposit system allows you to open a dispute and resort to the help of arbitrators: the coins will be blocked until the arbitrators make a decision according to the terms of use of the service.

If you have any difficulties

40 minutes after confirming the payment, you will automatically have the opportunity to open a dispute. After opening a dispute, you can use the “Write to the arbitrator” option: describe the situation and provide evidence of your case.