How to recover an erroneous deposit

Error deposit (cross-chain) – transfer of electronic tokens to a wallet, which is intended to accept and store other cryptocurrencies.

If you want to return your electronic tokens, contact Bitzlato support in the Web version or in the Telegram bot and indicate:

  • Bitzlato username or email address to which your Bitzlato account is linked;
  • the name of the electronic token that was sent to a wallet intended for another cryptocurrency;
  • number of electronic tokens;
  • txid, screenshot of the transaction.

If the recovery and return of an erroneous deposit is possible, we will be able to give you a seed phrase (private key), which you can import in any other wallet available to you that supports this token, and gain access to your funds. Bitzlato provides access to electronic keys once every three months.

The process of returning electronic tokens is quite lengthy and complex. But we will do our best to make it as fast as possible and not inconvenience you.

Recovery and refund commission – 10% of the refund amount, but not less than $ 100.

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