Withdrawals can take from several minutes to several days. The withdrawal speed depends on the network load.
The transaction goes to the blockchain network from the Bitzlato platform within 15 minutes. If more than 15 minutes have passed, and the transaction has not yet entered the blockchain network, you can contact Bitzlato support:
Withdrawal delays are necessary in order to accumulate a sufficient number of transactions for collective sending. If you send a transfer without collective sending, then the transaction can hang on the network for up to several days or, in the worst case, even weeks. Funds from Bitzlato are withdrawn from the collective address, so if you plan to check the transaction on the explorer website, then enter the recipient’s address.